STREET CULTURE BOUTIQUE

FAQs


Orders & Account

Q: Do I need an account to place an order?

A: Yes, creating an account is required to place orders, track shipments, manage your order history, and enjoy a faster checkout experience.


Q: Can I cancel or modify my order after placing it?

A: Orders are processed quickly to ensure fast shipping. If your order has not yet been processed or shipped, please contact us immediately at [email protected] with your order number, and we will do our best to assist.


Payments & Billing

Q: What payment methods do you accept?

A: We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay

Additional payment methods may be available during checkout.


Q: In what currency will I be charged?

A: All orders are processed in U.S. Dollars (USD) regardless of your local currency or displayed conversion rates.


Shipping & Delivery

Q: Where do you ship?

A: We currently ship within the United States only.


Q: How long does shipping take?

A: Estimated delivery times are:

  • Order Processing: 1–2 business days
  • Shipping Time: 3–7 business days after dispatch

Shipping times may vary during holidays, high-demand periods, or carrier delays.


Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email containing tracking information so you can monitor your delivery status.


Products & Sizing

Q: What products do you sell?

A: We offer a wide selection of:

  • T-shirts
  • Hoodies
  • Pants
  • Shorts
  • Sneakers
  • Casual shoes
  • Streetwear essentials

Our collections are designed for comfort, everyday wear, and modern fashion.


Q: How do I choose the right size?

A: Each product page includes a size guide to help you select the best fit.

If you are between sizes or prefer an oversized fit, we recommend sizing up.


Q: Are your products true to size?

A: Most items fit true to size, but sizing may vary slightly depending on the product style and material. Please review the sizing chart before placing your order.


Q: What materials are used in your clothing?

A: Our apparel may include:

  • Cotton
  • Polyester blends
  • Fleece
  • Stretch fabrics
  • Breathable athletic materials

Specific fabric details are listed on each product page.


Care Instructions

Q: How should I wash my clothing?

A: For best results:

  • Machine wash cold
  • Wash inside out
  • Use mild detergent
  • Do not bleach
  • Tumble dry low or air dry

Always follow the care label instructions included with each product.


Q: How should I care for my shoes?

A: We recommend:

  • Cleaning with a soft cloth or brush
  • Avoiding excessive water exposure
  • Storing shoes in a cool, dry place
  • Using shoe inserts or supports when needed

Proper care can help extend the lifespan of your footwear.


Returns & Refunds

Q: What is your return policy?

A: Eligible items may be returned within 30 days of delivery if they are unused, unworn, and returned in original packaging with tags attached.

Final sale and customized items are not eligible for return.


Q: How long does it take to receive a refund?

A: Once your return is approved and inspected, refunds are typically processed within 5–10 business days, depending on your payment provider.


Privacy & Security

Q: Is my payment information secure?

A: Yes. We use secure and PCI DSS–compliant payment processors to protect your payment information. We do not store your full credit card details.


Q: Do you sell my personal information?

A: No. We do not sell personal information. Your data is only shared with trusted service providers necessary to process payments, fulfill orders, and deliver packages.


Promotions & Discounts

Q: Can I use multiple discount codes on one order?

A: Unless otherwise stated, only one promotional code may be used per order.


Q: Why isn’t my discount code working?

A: Discount codes may expire, have minimum purchase requirements, or apply only to specific items. Please review the promotion terms carefully.


Need More Help?

If you have additional questions regarding your order, products, or policies, feel free to contact us:

Email: [email protected]

Our customer support team is happy to assist you.