At STREET CULTURE BOUTIQUE LLC, customer satisfaction is important to us.
Please review the following Refund & Return Policy carefully before submitting a return request for shoes, T-shirts, pants, shorts, or other apparel purchased through our website.

1. Return Window

We accept eligible returns within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

Requests submitted after the 30-day return period may not be accepted.

2. Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

• Unused, unworn, and unwashed
• In original condition with tags attached
• Returned in original packaging
• Free from stains, odors, damage, or excessive wear
• Not marked as final sale or non-returnable

For shoes, the original shoe box must be included and undamaged.

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Worn or damaged apparel or footwear
• Washed clothing items
• Final sale or clearance items
• Customized or personalized products
• Gift cards
• Undergarments or hygiene-sensitive items (if applicable)

4. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please:

1. Submit a return request for the original item (if eligible)
2. Place a new order separately

This helps ensure faster processing and product availability.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief description of the issue

Depending on the situation, we may:

• Send a replacement item at no additional cost; or
• Issue a full refund

All claims are subject to review and approval.

6. Return Shipping Costs

Our Error

If the return is due to our mistake, including:

• Incorrect item shipped
• Defective product
• Damaged item upon arrival

We will cover the return shipping costs and may provide a prepaid return label.

Customer Preference

If the return is due to:

• Incorrect size ordered
• Change of mind
• Style or preference issues

You are responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our error.

7. Return Process

Please do not return products without prior authorization.

To initiate a return:

1. Contact us at [email protected]
2. Include:
   • Order number
   • Reason for return
   • Photos (if applicable)

Our support team will review your request within 1–2 business days and provide return instructions if approved.

Unauthorized returns may be refused or returned to sender.

8. Refund Processing

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing typically takes 5–10 business days

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

9. Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank for processing updates

If the refund is still not visible after 10 business days, please contact us at:

[email protected]

Include your order number for faster assistance.

10. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

11. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

STREET CULTURE BOUTIQUE LLC
Email: [email protected]